Return Policy

At Bricks and Minifigs Mount Dora, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that customers can shop with confidence while maintaining clarity regarding the return process.

Customers are eligible for a full refund on unopened items within 30 days of purchase. This time frame allows customers to evaluate their purchases without the pressure of immediate decisions. It is important to note that items must remain in their original packaging and condition to qualify for a refund.

To initiate a return, customers are required to return the item directly to our store. This process includes the responsibility of covering any associated shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount, as we cannot guarantee receipt of the returned item without proper tracking.

Additionally, a receipt is required to process any refund. This document serves as proof of purchase and must accompany the returned item. Without a receipt, we may not be able to issue a refund, as it is essential for verifying the transaction details.

If you have purchased a Certified Set from us, we will replace any missing pieces to you and will pay to have them shipped to you if you purchased here on our website. Certified sets do not qualify for refunds. 

We appreciate your understanding of these policies, which are in place to ensure a fair and efficient return process for all customers. Should you have any questions or require further clarification regarding our return policy, please do not hesitate to contact our customer service team for assistance.